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Welcome Addresses in the Keynote Arena
(For all delegates)
Welcome from the Host
Sheikh Aimen Ahmed Al Hosni
CEO
Oman Airports
State of the Industry Address
Olivier Jankovec
Director General
ACI EUROPE
Welcome from ACI Asia-Pacific
Patti Chau
Regional Director
ACI Asia-Pacific
Official exhibition opening & coffee break
Global Leaders Masterclass: Part I
(For all delegates)
Airport chiefs from across the Middle East region come together to discuss key market, operational, and developmental forces driving change.
Moderator
George Karamanos
Managing Director
KPI Aviation Marketing Solutions
Global Leaders:
“Growing gateways to beauty and opportunity:” OAMC’s five-year strategic plan. The OAMC’s five-year strategy sets out the purpose, vision and mission for the company and outlines the strategic roadmap to support achieving the national objective of diversifying the economy by establishing a strong aviation sector. The central focus of Strategy2020 between 2016-2020 is to open new Muscat Airport, to strengthen Muscat as a Hub Airport in the region and to foster Salalah, Sohar and Duqum Airport as a touristic and business trade destination. OAMC is using this strategy by actively living the company’s purpose to grow Oman’s gateways to beauty and opportunity by connecting Oman to the rest of the world, thereby contributing to prosperity and well-being of the Sultanate of Oman and its people.
Sheikh Aimen Ahmed Al Hosni
CEO
Oman Airports
In order to maintain its “focus on high growth regions which enable TAV to outpace global trends and European counterparts” is TAV looking to step-up its “smart growth” strategy, in particular in terms of increasing “acquisition opportunities” and growing the contribution of TAV service companies?
Dr Sani Şener
President and CEO
TAV Airports
Just a brief disruption for a disruptor? How optimistic is Hamad International Airport that it can both maintain its position, and then re-grow after the current political situation subsides? World Cup 2022: how does the hosting of this major event translate into a lasting dividend for a hub airport?
Badr Mohammed Al Meer
Chief Operating Officer
Hamad International Airport
Lunch break
Technologies and customer experience: are airports and airlines meeting travellers’ expectations?
First Working Session
Moderator:
Neil Pakey
Chair
Regional and Business Airports Group (RABA)
Keynote Speaker:
Chinese airports are intensively pursuing digital transformation requiring comprehensive application of new technology in a desire to create “smart airports”: An examination of planning-stage-to-implementations best practice
Xi Lin
Director of Aviation Sector
Huawei Enterprise Business Group
Defining presentation:
The digital future – a 360-degree perspective of industry trends
Carlos Kaduoka
Director Consulting
SITA
Speakers:
The Improved Level of Service (LoS) Concept
The revised LoS framework has been jointly developed by IATA & ACI and has been released in the 10th edition of the Airport Development Reference Manual (ADRM). Are enough airports using these guidelines for meeting traveler expectations and aviation industry ambitions?
Jurgen Renner
Project Lead – Level of Service
IATA
A real problem-solving case study – Copenhagen Airports’ use of data and innovation to create balance between demand and supply for taxis
With its new taxi management system, CPH has been able to satisfy stakeholders, build support of the taxi industry, ensure a far better passenger experience, and remove the physical taxi queue away from airport premises to the cloud. Defend the claim that: “Innovation, teamwork, technology, data exchange and predictive modelling have been some of the key ingredients in this success.”
Thomas Hoff Andersson
Rapporteur of the ACI EUROPE Task on Border Control and Director of Passenger and Terminal Services
Copenhagen Airports
Coffee break
How to put innovation at the heart of governance and corporate strategy
Second Working Session
Moderator:
Should airports invest in innovation? An analysis of Hamad International Airport’s transformation journey.
Sujata Kumar Suri
Vice President – Strategy and Development
Hamad International Airport
Defining Presentation:
Airport Digital Transformation: Is this happening at anything like enough speed?
Michael Zaddach
Chair, ACI World IT Standing Committee, Lead of Digital Task Force and Senior Vice President Service Division Information Technology
Munich Airport International
Speakers:
The new Muscat International Airport: How technology is being be used to enhance customer value
Dr Moaman Mohammed Al Busaidi
GM Information & Communication Technology
Oman Airports
Innovation strategies towards the Airport of the Future
Dr. Anil Khurana
Managing Partner
Price Waterhouse Cooper’s
Global Leaders Masterclass: Part II
Part II
Airport chiefs come together to discuss key market, operational, and developmental forces driving change.
Moderator
George Karamanos
Managing Director
KPI Aviation Marketing Solutions
Global Leaders:
Drawing on the extensive regional and international expertise of its shareholders in airport operation and construction, Airport International Group has invested nearly $1 billion in the rehabilitation of Queen Alia International Airport facilities through two phases opening in 2013-16. Have these developments had the desired effect with airline customers and travellers? The corporate plan “to increase capacity even further to 16 million passengers” would represent a doubling in traffic. How does AIG aim to achieve this?
Kjeld Binger
CEO Airport International Group
Operator of Queen Alia International Airport
Explain the scope and timescale of the Delhi Airport Expansion and the recently announced “greenfield airport” at Mopa in North Goa. Besides Hyderabad Airport, GMR also operates Cebu International Airport, Philippines, and has been selected to develop, operate and manage the new airport serving Heraklion in Greece. What is expectation of these overseas investments and what is the future vision for GMR’s place in the world of major airport groups?
P S Nair
CEO - Corporate
GMR Airport Developers Ltd
Bahrain’s $1bn Airport Modernization Program has the aim of elevating the airport’s infrastructure and services in line with the highest levels of safety, security, technology and environmental standards.” In what way will the new terminal meet these goals? The new BIA facilities will offer enough capacity for 50% growth on current levels – what is the growth strategy?
Mohamed Yousif Al Binfalah
CEO
Bahrain Airport Company
Coffee break
Combining the power of great-hope technology with big data
Third Working Session
Moderator:
Right-sizing data to create the Better Airport®: Based on its diverse experience ranging from Copenhagen, Heathrow, Genève, Dublin etc – what data is needed to create the solutions airports need to forecast and manage traffic more efficiently, and therefore improve throughput, resource utilisation, and customer experience?
Anders Dohn
Managing Partner
Copenhagen Optimization
Speakers:
The ISO standardisation of blockchain technology: The “next frontier” is the world’s first “gate-less border,” combining biometric verification and blockchain technology to produce a non-stop journey using digitised passports at Dubai Airport. Can Dubai’s seamless solution seemingly be adopted by other airports?
Paul Ferris
Chair of ISO Identity Working Group and CEO
ObjectTech
Redefining social customer service: Airports as diverse as Dubai and Birmingham are using personalised, real-time flight information (in both English and Arabic) based on the travellers’ individual social profiles which can also include tailored airport offers. While Twitter and Facebook offer obvious platforms to mass marketing campaigns, how do airports get around the fact that the customer is typically unknown in advance?
Paul Brugger
Founder and CEO
TIC
Special Presentation
The Digital Transformation Report Launch
Serge Yonke Nguewo
Senior Manager, Airport IT
ACI World
Lunch Break
The utopian combination: Technology for enhancing both commercial revenues and passenger experience
Fourth Working Session
Moderator:
Kashif Khaled
Campaign Manager – Gulf Region
IATA
Defining Presentation:
Different approaches to setting up commercial infrastructure – how to avoid just the ‘four wall’ approach
Keith Hunter
Co-founder/Partner
Hunter Palmer – Global Retail Solutions
Joint Presentation:
Defend the claim: “This is what has to change for airport retail to survive” – the launch of the omnichannel e-commerce platform at Frankfurt Airport
Kian T. Gould
CEO
AOE GmbH
Jens Paul
Vice President eCommerce
Fraport
Speakers:
Private Cloud, Smart Airports and Smart Ticketing
- What are the benefits of the Cloud-based infrastructure of the new facilities at Muscat and Salalah Airports?
- Agile and Smart Airports and Airlines – creating a foundation for launching next generation services to improve operational and passenger experience.
- Smart Ticketing with Block Chain technologies – how it can be used to improve ticketing, baggage handling and loyalty programmes.
Naseer Ahmad Khan
Managing Director
ieon
If airport assets and passenger flow could be tracked, managed and matched to customer desires and expectations in real time, the passenger experience would be hugely improved. So can airports do this?
Paul Broekhuizen
Vice President MyVia
Confidex
Keynote Finale
In the Keynote Arena
Keynote speaker
Extending Airport Capacity with Hyperloop
With speeds 2-3 times faster than high-speed rail, Hyperloop offers an opportunity to link regional airports with inter-airport transport times comparable to terminal transfers, as well as connect the airport with urban centers. How will the Hyperloop impact commercial considerations for future airport planning and development, and what are the plans for its introduction into the Middle East and India
Harj Dhaliwal
Managing Director of Middle East and India
Hyperloop One
Oman’s first low-cost carrier plays an instrumental role within ASAAS’ tourism/transportation investment strategies, themselves a key component of Oman’s diversification agenda
Sheikh Khalid bin Hilal Al Yahmadi
CEO, Muscat National Development & Investment Company (ASAAS)
Chairman, Salam Air
Airport Exchange Video Highlights:
Highlights from 2019, hosted by Abu Dhabi Airports
Highlights from 2018, hosted by Avinor, Oslo
Highlights from 2017, hosted by Oman Airports, Oman